Positive AT&T Customer Service Experience

Sep
30

Positive AT&T Customer Service Experience

They're not that bad...

I wrote the following email to AT&T Customer Service over the weekend, after a surprise on my phone bill:

My wireless bill doubled last month from $94 to $200! Is there anyway we can retroactively change my plan to the 900min instead of 450. I can’t pay this bill. Please help!

Did I lay it on a little thick? Maybe. But it got results:

I am very sorry to see that your bill has more than doubled during this billing period. Per your request, I placed the 900 minute plan and backdated it to 9-21-09. I adjusted your bill for the minute overage in the amount of $113.02. The adjustment will affect your balance and the new balance can be viewed on your phone by pressing *bal# or *225# and send or by logging back in to your wireless account and verify there as well. The balance is $94.55.

For all the grief AT&T gets on the Internet, I think it’s important to point out when they do something right by me.